Oliveri Sinks

The Australian sink manufacturer.
Premium sinks, tapware & accessories.

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Service & Warranty

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Oliveri Sinks

Warranty details

All Oliveri sinks are provided with a Lifetime Manufacturer's Warranty that complies with the Competition and Consumer Act (2010) in Australia (http://www.accc.gov.au/). This means that your Oliveri sink is warranted to be:

  • of merchantable quality—that is, goods need to reach a basic level of quality given the price of the goods and any description that is provided with the goods
  • fit for the purpose or job that the consumer described to you or that are self-evident
  • match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging
  • are free from defects and faults.

This also means that Oliveri:

  • have the right to ask for proof of purchase from the consumer, for example, a receipt or credit record.

Oliveri are also not obliged to provide a refund, credit or exchange if a consumer has:

  • changed their mind, decided they no longer want the goods or just don't like them, or found that goods are the wrong size or colour
  • found they can buy the same or similar goods elsewhere for a cheaper price
  • examined goods before buying them and should have seen any fault at that time
  • had a defect drawn to their attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty.

Oliveri will rectify any genuine manufacturing fault found with any Oliveri sink during normal domestic use.

This warranty does not cover scratching or normal wear and tear, as these are not manufacturing faults.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Service details

Initially, please contact your sink Installer to confirm that the benchtop is level, the cut-out is correct and the sink has been installed correctly.

If the installer is satisfied that the problem is not due to poor installation, please contact T2 Services Pty Ltd for assistance on:
Ph: (07) 5596 0738
Fax: (07) 5527 3353
Email: oliveri@t2services.com.au

If a warranty service call finds that the sink does not have a genuine manufacturing fault, T2 Services Pty Ltd reserves the right to pass on any callout fee to the householder.

Oliveri Tapware

Warranty

In addition to the above implied warranty conditions of the Competition and Consumer Act (2010) in Australia (http://www.accc.gov.au/), Oliveri mixer taps are warranted to be free from manufacturing defects for a period of 10 Years: 5 years only (parts & labour) plus an additional 5 years on the Cartridge (parts only), when used in a domestic situation.

The warranty does not cover against normal wear and may be voided if the product is misused or not installed in accordance with individual installation instructions.

All tapware purchased prior to August 2011 is subject to a 12 month parts and labour plus an additional 5 year cartridge (parts only) warranty.

Note: Fitting spout-attached devices, including water filters, to Oliveri mixers may void warranty.

In the event any Oliveri product is rendered obsolete and a replacement product is required, Tasman Sinkware reserves the right to supply a product of equal substitution at their discretion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Service details

If the problem represents a danger, or damage to property may occur, immediately shut off the water supply.

If the mixer tap requires servicing, please contact your plumber (preferably the one who installed it). Most problems occur due to contaminated supply lines or water pressure exceeding 600kPa.

If the Plumber is satisfied that the problem is not due to poor installation, please contact T2 Services Pty Ltd for assistance on:
Ph: (07) 5596 0738
Fax: (07) 5527 3353
Email: oliveri@t2services.com.au

If a warranty service call finds that the mixer tap is not at fault, T2 Services Pty Ltd reserves the right to pass on any callout fee to the householder.

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Spec Downloads

Register to download a complete set of specification sheets via email.

 

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Under its policy of ongoing product development, Tasman Sinkware may from time to time change product specification without notice. WARNING: Products on this site and all literature pertaining to, are subject to Intellectual Property Protection. All dimensions given are approximate and should be checked prior to installation. Product colour reproduction is as near to actual as methods allow.

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